Our aim is to provide all our guests with a safe, peaceful and enjoyable camping and touring holiday. We therefore ask that you read the following terms and conditions carefully to ensure that your stay with us will meet your needs and expectations. Any persons in breach of these ‘Terms and Conditions’, or who behave in such a manner to cause offence to other guests and/or staff members, may be asked to vacate the Park, together with all members of their party, with no refund of fees paid and we will not be liable for any extra costs incurred by you. The Park owners reserve the right to change or modify these terms and conditions at any time without giving prior notice.
If the normal operation of the park is affected by Government advice/ legislation such as, but not limited to, during the 2020 COVID-19 pandemic, we will issue additional terms accordingly to account for the necessary changes which are beyond our control.
All bookings must be made via our website www.trevalgantouringpark.co.uk but please do not hesitate to contact us if you are experiencing any difficulties.
We cater for backpackers, couples and families only and do not accept groups. There is a maximum of six family members per pitch (including infants) with no more than four adults. We reserve the right to refuse any booking – our decision is final.
The person making the booking must be over 18 years of age (at the time of booking), be named as a staying member of the booking and undertakes responsibility for all members of the booking. No third party bookings accepted.
You can book for any number of nights, to arrive/depart on any day, except during the Whitsun period when bookings must be made for a minimum of five nights.
Details of your booking can be checked at any time via your online account.
There is no guarantee that pitches can be extended beyond the dates originally booked.
Please note that if you make multiple bookings to enable your desired length of stay, you will be required to move pitches for each new check-in date and guests in previous years have found this to be inconvenient. We therefore strongly recommend against making ‘follow-on’ bookings, especially if you are staying in a tent.
Any changes to car registration numbers must be notified via email at least one week prior to arrival (please email to let us know if you are hiring a vehicle and are therefore unable to confirm the registration number in advance).
By making a booking you are entering into a legally binding contract with Neil and Annette Osborne, Trevalgan Touring Park, St Ives, Cornwall, TR26 3BJ.
A contract exists as soon as we have issued our confirmation form.
It is your responsibility to ensure the details you have provided at the time of booking are correct, especially in relation to unit size. If your booking does not comply with our T&Cs, we reserve the right to cancel it.
We are unable to transfer your holiday to another person or year.
The terms contained in this contract do not affect your statutory rights.
Your privacy is very important to us and our ’Privacy Policy’ and ‘Cookie Policy’ can be viewed via our website:
www.trevalgantouringpark.co.uk/privacy-policy
www.trevalgantouringpark.co.uk/cookie-policy
The prices listed include VAT. Once you have made your booking, the price of your holiday will not be subject to any change unless the rate of VAT increases.
A 10% deposit is required at the time of booking (the minimum deposit is £50 or the full cost of the stay if less than £50). The remaining balance must be paid via your online account at least 28 days (four weeks) before the start of the holiday. If the balance is not paid in time then we are entitled to cancel the holiday as per the terms set out in Section 6 below.
Only one discount per booking. You may be required to prove eligibility for some discounts at the time of check-in.
You may request to change the dates (within the same calendar year) or amend booked extras up to 28 days before arrival. An admin fee of £10 will apply.
Any changes to your booking must be emailed (from the email address used at the time of booking) to reception@trevalgantouringpark.co.uk then subsequently agreed by us and paid for in full before the final payment due date.
Changes to your booking are not permitted if your stay is due to start within 28 days of arrival.
WE RECOMMEND THAT YOU HAVE ADEQUATE HOLIDAY INSURANCE COVER IN PLACE TO PROTECT YOU FROM ANY FINANCIAL LOSS INCURRED BY CANCELLING YOUR BOOOKING.
You may cancel your holiday at any time and it will be effective on the date it is received via email (from the email address used at the time of booking). However, please note:
• An administration fee, equal to the value of your deposit, is payable in all circumstances if you cancel your booking.
• If your stay is due to start in more than 28 days and you have an outstanding balance, no further payment will be required.
• If your stay is due to start in more than 28 days and you have already paid your balance, we will issue a refund less the administration fee (equal to the value of your deposit).
• If you have paid the full balance and your stay is due to start within 28 days, no refund will be issued regardless of the circumstances for cancellation.
Once your holiday has started, we regret that no refunds are given if you depart prior to the end of your booked stay.
In the unlikely event that we are unable to provide you with your booked holiday, and need to cancel your booking before the holiday is due to start, you are entitled to a full refund. We cannot be held responsible for any other costs that you may incur in this circumstance.
However, we are not liable for refunds, or expenses you may incur, in the event that we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, pandemics, health risks or such similar events (“Force Majeure”).
You can only choose specific pitches, or make a request to be next/near to friends/family, when booking a stay of five or more consecutive nights.
It is your responsibility to ensure that the correct size unit (caravan / tent / trailer tent / folding camper / campervan / motor home) has been stipulated at the time of booking (maximum unit size is 8m including guy ropes but please note that as our pitch sizes vary, not all pitches can accommodate a 8m unit). Only one unit per pitch is permitted (tents cannot be substituted for an awning).
Should you subsequently alter your unit size/requirements after booking, we cannot guarantee to provide you with an appropriate sized pitch and may have to cancel your booking which may result in financial loss (please see Section 5 above).
Backpacker pitches can be booked for a maximum of two nights. There is a maximum of two people per pitch. The maximum tent size is 2x2m. Vehicles are strictly not permitted.
Pup tents (maximum size 2x2m) are permitted at our discretion, but this will depend on the size of your allocated pitch and main unit – if we deem that there is insufficient room on the pitch or you are causing an obstruction/ hazard, or you are encroaching onto a neighbouring pitch, then we will require the item to be moved or removed. Pup tents are not permitted on the hard standing pitches.
Gazebos/day tents/event shelters are strictly prohibited. Solar and outdoor showers are not permitted.
All guy ropes must be sited on your pitch only and must not be tied to trees, shrubs or any structure. Your guy ropes must not encroach onto the neighbouring pitches or thoroughfares.
Your pitch number, pitching instructions and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the correct pitch please check with a member of staff. Any guest on the wrong pitch may be required to move.
We allow a maximum of two cars per booking but we may require the second car to be parked in the car park if we deem that there is insufficient room on the pitch (the pitch price includes one car only – additional cars will be charged as per the tariff).
We regret we do not accept American style motor homes, boats or motorised water craft on the Park.
Payment for a pitch that includes a 16amp electric hook-up is only suitable for light use in your unit ie. appliances such as kettles and fridges that are designed for camping, lighting and for charging handheld electronic devices. Only one electrical cable can be plugged into the post and adaptors to increase your electrical capacity are not permitted.
The hook-up post is not designed to power large domestic appliances such as space heaters in tents and awnings or for charging Electric Vehicles which will overload our system and interrupt the power supply on your own pitch and those around you and is therefore not permitted.
Pitches are normally ready by 12 noon and we ask that you do not arrive before this time unless specifically agreed in advance.
Please advise us if you are likely to arrive later than 6pm.
Latest arrival/check-in time is 8pm (you will not be permitted on to the Park after this time and, as we do not have a late arrivals area, we suggest that you make alternative accommodation arrangements and you will be able to check-in from 9.00am the next day).
Pitches must be vacated no later than 11am on the day of your departure.
By making a booking with us you have entered into a contract in which you undertake, on behalf of yourself, the people in your party (including children), and any visitors to adopt the following standards of behaviour:
• Not to create any undue noise or disturbance to fellow guests at any time and radios and TVs must be kept on a low volume (all quiet between 11pm and 7am - TVs/radios/etc are strictly not permitted during these hours). We do not consider it acceptable for neighbouring pitches to have to endure other people’s entertainment – if this is the case, then we will require it to be turned down or turned off. Our decision is final.
• Not to fly flags or have illuminated poles on your pitch as this causes disturbance to other guests.
• To act in a courteous and considerate manner towards us, our staff and guests.
• To supervise children properly so that they are not a nuisance or a danger to themselves or others (all children and teenagers must return to their pitches no later than 10pm).
• To ensure all ball games are played in the games area provided so not to cause a nuisance or danger to other guests.
• You further agree that you will not:
– Commit any criminal offence at the Park or undertake any
criminal activity.
– Commit any acts of vandalism or nuisance.
– Keep or carry any firearm or any other weapon at the Park.
– Use any unlawful drugs.
– Carry on any trade or business while on the Park.
For privacy and health and safety reasons, drones or other powered flying model aircraft or objects are strictly not permitted at any time.
For the purpose of surveillance and guest/staff safety, CCTV is in operation at the Park. However, guests are strictly not permitted to use CCTV or other recording equipment without our permission.
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:
• The speed limit on the Park is 5mph.
• All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance.
• The provisions of the Highway Code apply on the Park.
• The entrance barrier is locked between 11.30pm to 7.00am and we ask that you do not drive around the site during these hours. If you return to the site with your vehicle after 11.30pm, please park in the car park and quietly walk through to your pitch. You can exit the park at any time in the event of an emergency.
• No recreational or remote control vehicles can be used on the Park, this includes motorised scooters and hoverboards.
• Bicycles must be ridden with care and consideration on the Park and cyclists must adhere to the 5mph speed limit. All children are required to wear cycling helmets.
• Skateboards, scooters and rollerblades are not permitted.
• Small kites are permitted but only in the designated games area.
• All items of equipment brought onto the Park must be maintained to proper safety standards and hold appropriate insurance, including third party cover.
Persons using Trevalgan Touring Park and its facilities do so entirely at their own risk and we do not accept liability for the loss or damage to persons and/ or property beyond our control.
Barbecues are permitted (charcoal or gas only) but must be raised off the grass (blocks are available from the recycling enclosure for use with disposable barbecues) and must be fully extinguished after cooking (and no later than 10pm).
PLEASE NOTE – the lighting of any other fires, including, but not limited to, fire pits, chimineas, wood/multi-fuel burners/stoves (including those in bell tents/glawnings and motorhome/campervan conversions), Chinese lanterns, fireworks etc is STRICTLY PROHIBITED.
Please check before booking if you are in any doubt.
Smoking (including e-cigarettes for vaping) is strictly prohibited in all buildings and the play area and we ask guests to refrain from smoking in doorways or outside windows which may cause distress to our staff or your fellow campers.
Maximum of two well-behaved dogs per pitch (pitches 1-107 only).
If you bring your dog with you when you stay with us we ask that you:
• Keep your dog on a short lead (max. 2 metres) on the Park at all times.
• Clean up any fouling.
• Take your dog with you at all times when you go off site.
We reserve the right to refuse any dog and/or require that the owner removes their dog from the Park if it is a nuisance or danger to other guests or, if in our opinion, it is inappropriate for a family site. Dogs listed under the Dangerous Dogs Act and American Bully XL are strictly prohibited.
For health and safety reasons, and for the comfort of other Park guests, we do not allow dogs in any part of the ‘dog free zone’ (shaded yellow on the Park map), which includes pitches 108-135, the games area or the children’s play area. Dogs are also not permitted in the amenities building, the games room or the reception/shop. Please make use of the tether rings provided.
All chemical toilets must be emptied at the designated points only which are located on the end of the amenities building and at the motorhome service area.
Only ‘green’ environmentally friendly biodegradable liquids are permitted.
You must not dispose of wet wipes, sanitary products or nappies into the drainage system.
Day visitors must be pre-arranged with reception 24 hours prior to arrival (unannounced visitors may not be permitted to visit).
Day visitors must adhere to the Park rules as set out in the ‘Terms & Conditions’ at all times and we will not tolerate any rudeness or aggression from day visitors.
Only one visiting vehicle per pitch will be permitted at any one time (maximum of five people).
All visitors must report to reception on arrival with their car registration number.
Parking for visitors is in the designated car park only and we regret that, due to limited space, visitors will be required to take their vehicle with them at all times when leaving the Park eg. visitors cannot use our car park if you all plan to go into St Ives on the bus or out walking.
Day visitors are not permitted to use the Park facilities including the children's play area.
Maximum permitted visiting time is three hours.
As a matter of courtesy to other Park guests, all day visitors must vacate the Park no later than 10pm.
Visitors with dogs must comply with Section 15 above including not exceeding the total number of dogs allowed on a pitch. For example, if the pitch already has two dogs then the visitors would not be able to bring any additional dogs (and we do not permit dogs to be left unaccompanied in the parked car).
No mechanical or repair work is to be undertaken on the Park. Please notify reception if you have requested the assistance of a breakdown vehicle (to minimise disturbance to other guests, we do not allow breakdown vehicles on site before 9am or after 9pm).
We do not allow lorries/lorry conversions or other commercial vehicles on the Park, this includes towing vehicles. Please call or email reception if you are in any doubt.
The use of generators is not permitted.
Cutting or damaging trees and shrubs and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes/guy lines/washing lines to, or driving nails into, trees and shrubs.
Some facilities may be reduced or curtailed according to the season – please check at the time of booking if you are in any doubt to avoid disappointment. The bus service is operated by an independent company and the frequency of services changes throughout the season.
Please ensure the safety and security of your belongings during adverse weather conditions as the Park cannot be held responsible for any damages.
We cannot accept liability for facilities/amenities becoming unavailable due to circumstances beyond our control. Our guests’ comfort and safety are paramount and we will always endeavour to have facilities available for use again as soon as possible.
We seek to provide the very best service to all our guests and have a specially prepared access statement available which describes the facilities we have to offer on the park (this can be viewed via our website www.trevalgantouringpark.co.uk/accessibility).
If you have a complaint during your stay please raise it with a member of staff immediately and we will endeavour to find a resolution.
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Trevalgan Touring Park
Trevalgan, St Ives
Cornwall TR26 3BJ
T +44 (0)1736 791892
E reception@trevalgantouringpark.co.uk
